Business Anywhere is a portal for streamlining & empowering your business. Application integrations previously out of reach of the small business, available instantly and securely on your domain at the click of a mouse.
Forget about writing code simply drag and drop business features to build your website, then add more features as you grow: jobs, ecommerce with integrated payments systems, customer portal, events, company blog, call-to-action, newsletters and more.Learn More
Set-up in minutes, sell in seconds with Odoo POS, based on a smart interface that any Retailer/Restaurant can use. It's extremely flexible and easy to configure to meet your precise needs. Allowing you and your staff, to spend less time at the counter and more time with your customers.Learn More
Get paid faster with electronic invoicing and automated follow-ups, create and send professional invoices and receive payments online. Automatically create invoices from sales orders, delivery orders or base them on time and material.Learn More
Reduce your business call costs. UK landline call rates: 1.8p per minute & calls to mobile from 8p per minute, a fraction of the cost of BT.
A fully hosted PBX for your business.
Includes over 20 professional business telephony features
Caller ID is a standard Hosted PBX feature which enables incoming calls to be identified by their Caller ID. An incoming caller’s ID is displayed on the users phone screen.
Similarly, all Hosted PBX extensions can be set to display a certain Caller ID when making outgoing calls. This is useful if a particular phone belongs to a particular department or if an individual wishes to display his/her direct number when placing outgoing calls.
This essential phone feature allows users to transfer calls from their phone. Calls can be transferred to another user, voicemail, an external number, and other destinations.
Call transfers can be done in two distinct ways. The first method is called a Blind Transfer and it will connect two calls immediately. The second is called an Attended Transfer, and this method connects the person making the transfer with the intended recipient first. This gives the transferring user a chance to inform the recipient who is on the line before the actual transfer is made.
Call parking enables a call to be placed in a call parking lot with an assigned number. This parked call can be picked up by any user with any phone. The caller who is placed in the call parking lot will have on-hold music played to them while they are awaiting a pick-up. Calls are assigned specific parking lot numbers upon transfer. The parking lot number is essential to this system, so it is imperative that the person transferring the call notes which parking lot number the call is placed in – the number is read to the transferring user after dialling the extension for the parking lot. Calls can be answered simply by dialling the parking lot number.
This system is extremely useful when there are phones located where there may be more than 1 user (e.g. factory floor, newsroom, meeting room, etc…). Calls can be placed in a parking lot, and the receptionist can simply contact who the intended recipient is and tell them the code to access the call (e.g. “Jill your husband is on line 76” – Jill simply dials 76 on any phone and is connected to her husband).
This feature allows calls which would usually originate at a given location to be forwarded to another. Once call forwarding is activated, all calls are redirected to the intended destination immediately. Calls can be forwarded to another extension, phone number (such as a cell phone), an IVR, and more.
An example of this feature would be if a particular user had to leave the office for a given amount of time and wanted to receive their phone calls at another location.
Call recording is a useful feature which enables a calling or called party to record a conversation using their phone. Call recording can be set to always record, never record, or record strictly on an on-demand basis. Call recording can be useful for training and/or quality assurance. Some jurisdictions/countries do not allow a call to be recorded without prior consent, please check your local laws before recording a phone call.
VOIPITS gives you the ability to view all phone calls in a graphical interface, this is useful for businesses who need to keep tabs on phone calls and certain individuals/extensions who cannot be directly observed or monitored constantly.
Voicemail is perhaps one of the most known and used feature of a phone system. Voicemail allows callers to leave a voice message which can be played back at a later date/time. By default, voicemails have two separate conditions/messages which can be played. 'unavailable calls' – when calls are un-answered: 'busy calls' – when a user sets their phone to Do Not Disturb mode (click for more info); When a call reaches a users voicemail, the caller is prompted to leave a message after a pre-recorded (or automated) message. Additional options can be set to route calls should they reach a users voicemail (see VMX Locater for more information).
The voicemail to email Hosted PBX feature is a subscribed feature which when enabled, sends a copy of a user’s voicemail message to their specified email address. This feature allows users to listen to their voicemail messages via email or smart-phone device without having to physically use their desk-phone. This feature has many inherent advantages, however due to requirements which necessitate the use of an external email server, subscription to our voicemail to email service may be mandatory in order for this feature to function.
An Interactive Voice Response(IVR)/Auto-attendant feature is perhaps one of the most desirable features for a business PBX. An IVR plays an automated message to all incoming callers. This message plays to the caller, specifies the options which are available to them, and subsequently prompts them to make their selection based on the nature of the call. Once the caller chooses the appropriate option, the call can be routed to the intended party, extension, department, etc. IVR’s are very robust and efficient tools in any business environment, and work to decrease the amount of time spent needlessly on the phone with a caller. Since the entire system is fully automated, calls are routed with more efficiency, and employees are able to maximize their productivity.
The do not disturb feature allows users to set a condition on their handset phones which would automatically reject a call. This is somewhat similar to call forwarding, except that any incoming call will terminate to the users ‘busy’ voicemail (regular unanswered calls terminate to the ‘unavailable’ voicemail). This feature is useful when a user is occupied with an important task and cannot afford to take a call (e.g. important meeting, important task, eating lunch, etc…).
A Call Queue is a feature which places callers into a regulated on-hold system of priority such that the caller with the highest priority (usually the caller on hold the longest) is answered before a caller with a lower one. Call Queues are extremely useful when handling a large number of incoming callers at the same time. Callers can be placed in a queue to be answered by the first available representative (support representative), or placed in a queue which can be answered by a specific agent (sales rep.). While a caller is waiting in a queue, special music on hold and/or messages can be played to them. Users are also able to log in and out of certain queues. This can be useful for users who wish to take lunch and not have their phone ring, or for situations where additional agents can be of use.
Queued calls have numerous options and configurations associated with them. A few of them as follows:
Music on hold is a feature which plays music to callers who have been placed on hold or are currently in a call queue. The music can be customized to play music pertaining to the demographic base of the callers, or simply present the callers with a number of custom recorded messages relating to the potential nature of the call. Another option is to record a message which can be played to callers to inform them of a potential issue which has been made aware (e.g. "we are currently aware of the escaped monkeys and are working to apprehend them. If this call is not concerning the ravenous monkeys, then please continue holding").
The Office Hours feature makes it possible to route a call based on the time, day of the week, or month. This feature can be useful for routing calls differently after business hours, during weekends, holidays, etc. A good example of this feature in use would be to play to callers a message indicating that the business is currently closed. The message can then inform the caller of the regular business hours and prompt them to leave a message or simply call back during business hours.
The Call Screening feature, when enabled, prevents a number from calling into the phone system. This is useful to prevent unwanted calling/solicitation, prevent harassment and/or abuse, stop telemarketing companies who just won’t give up, and more.
The Call Flow Control feature is a unique feature which gives control over the routing of incoming calls with the use of feature codes. This feature is useful in a situation where an incoming number/route would need to be changed on-the-fly.
A good example of this feature in use would be when an office closes for the day. A receptionist (or user) simply dials the code (or presses the BLF button assigned to it) to enable or disable the Call Flow Control.
Your Hosted PBX is capable of grouping together many extensions into a single dialled extension. For example, if there are sales agents with extensions 220, 221, 222, and 223, then it is possible to assign a 'Sales' ring group which when dialled, will call all of the phones simultaneously. Additional options can be configured such as: the ring strategy (ring all, ring sequentially, ring first available, and more), max ring time, announcement (to be played to the caller prior to dialling the group), whether to ring or play music, and more.
This feature is useful for IVR's and call queues as incoming calls can be directed to an entire department with ease. This can also be useful if you wish to contact a group of phones internally (technical support agents). It is as simple as assigning those phones to a ring group (such as 601), and dialling it from any system phone.
The conference room feature of your Hosted PBX works to create a meeting room whereby users (both internally and externally) can call in and talk to one another. Conference rooms can be moderated by an admin user, and as well can be password protected to prevent unwanted callers from accessing it. The conference room can be accessed by users internally by dialling the conference room access number. The conference room can be accessed by external users by entering a numerical code after dialling a number.
For example, your conference room can be linked to your IVR message without anyone ever knowing. A caller would dial your regular business number, and once they reached the IVR message, they would enter the access code (#XXX) followed by the password, and they would be connected to the conference room. Conference’s can easily be setup by contacting one or more parties via extension dialling. This conference, however, has restricted functionality, and may not work with outside parties.
This is a feature which can be accessed both externally and internally. When the directory is called, the caller is prompted to enter the first three letters of a user’s first or last name. The directory will then search and match the input to the most probable user and play back that user’s name for verification.
An intercom is a great feature to have in an environment where messages need to quickly be relayed to users across distances or offices. Paging/Intercom allows users to contact each other directly and immediately through the speaker phone (intercom and paging are automatically answered). Intercom allows one user to contact another user (or users in a ring group) instantly. All parties are able to speak and listen to each other. Paging allows one user to contact a group of users simultaneously. This differs from the intercom feature due to the fact that it is a one-way audio signal, meaning that those being paged cannot speak back to the pager. These two features have many advantageous uses. One such use would be efficient in a large work environment such as a warehouse or large office. If a user had an important message to relay to the entire office, they would simply dial the page code which contacted all departments/offices, and speak the message. Everyone (save for those on the phone) would instantly be notified.
Note: Intercom and paging may not work on certain phones. Intercom and paging are not available on the Hosted PBX phone system.
Busy Lamp Field (BLF) is a lighted (green or red) indicator on your phone (or expansion module)Examples of BLF which can indicate status are:
The Call Spy feature enables certain privileged users to listen in on any phone call. This feature does not allow the user using call spy to interact with any member of the call being spied on. This feature also does not alert the party being spied on that someone else is listening.
This feature can be useful if an executive wishes to listen to an active call live without the call party knowing.
Direct Inward System Access (DISA) is a system feature which allows a user to access the phone system from external sources. This feature allows users (for example, on a mobile device) to connect into the phone system in order to check voicemail, place calls, dial extensions, and more. This feature works by prompting users to first dial an applicable number (this can be your regular business number or a special number specifically for this purpose), then (this is strongly recommended) dial a special feature code which will then prompt the user to enter a special PIN code. After entering the credentials, the user has access to your system almost as if they were at their desk. An example of this would be if an employee needed to contact a client when they are not currently in the office. The employee could dial the special number, enter the feature code (#XXXXX), enter the PIN (XXXXX), and proceed to place a call. This is beneficial if the employee (or employer) only wanted clients to see the work caller ID number, and not the employee’s personal or work mobile caller ID. Another unique benefit to this feature is that the caller can use the phone system’s long distance service without worrying about paying ridiculous mobile long distance per-minute fees. In effect, DISA can work to be a calling card for employees.
The browser application of certain phones allows for extreme IP phone functionality and flexibility. In essence, the browser application screen on your phone works like a web-browser, with some limitations. These browsers connect to the Internet to provide users with information such as weather, traffic, finance, world news, and more. These browsers are fully customizable, and be configured to display a vast array of information to users. An example of this would be if a travel agent wished to provide forecast information to a particular destination. The user could simply select their browser while on the phone with a client, and read back the information in real-time without having to use a computer. There are many distinct advantages of the browser feature; however, it is only accessible on certain phones.
Dictation is a useful feature which allows a user to record audio from their phone. The recording can then be sent to any email address specified to be listened to later.
Securely sync & share files with colleagues or customers using the included cloud storage. Like having a private Dropbox for your business.
with the tools you are already using, regardless of the device or platform you are on. Pictures, videos, documents, contacts, communications - they are all available right where you need them whether they are coming from your local storage or remote cloud services.
Nextcloud puts your data at your fingertips, under your control. Store your documents, calendar, contacts and photos on a server in your data centre, at home or at one of our providers.
Where are your photos and documents? With Nextcloud you pick a server of your choice, at home, in a data center or at a provider. And that is where your files will be. Nextcloud runs on that server, protecting your data and giving you access from your desktop or mobile devices. Through Nextcloud you also access, sync and share your existing data on that FTP drive at the office, a Dropbox or a NAS you have at home.
The easy web interface allows you to share files with other users on your server, to create and send password protected public links, to let others upload files to your cloud and to get notifications on your phone and desktop when a user on another cloud server shares files directly with you. And you can do all these things from the desktop or mobile clients, too.
we follow industry best practices around security (aligned to ISO27001)
we offer some of the highest open source security bug bounties
With Nextcloud, system administrators can control and direct the flow of data between users on or between servers. Rule based file tagging and responding to these tags as well as other triggers like physical location, user group, file properties and request type enables administrators to specifically deny access to, convert, delete or retain data following business or legal requirements. Nextcloud puts you in control of your data and keeps it safe.
The nextcloud Activity app shows file modifications, downloads of shares and changes to comments or tags, providing an overview in the browser, clients or via email notifications and an RSS feed.
The Monitoring app enables admins to monitor the health and performance of a Nextcloud system with a graphical UI and an API endpoint for monitoring apps.
Nextcloud clients for Android, iOS and desktop systems allow you to sync and share files, in a fully secure way through an encrypted connection. The mobile clients feature automatic upload of pictures and videos you take and can synchronize select files and folders. The clients can handle multiple accounts, show all activity happening on your server and notify you of new events such as the availability of new shares.
The external storage feature of Nextcloud gives you access to your data wherever it is. Nextcloud can access files stored with a wide variety of popular cloud service providers such as Amazon, Google and Dropbox, but you can also access them using standard protocols such as NFS, (S)FTP, WebDAV and more.
The Encryption App can encrypt data at rest for both local and remote storage, protecting data stored on networks outside of your infrastructure. Keys can be handled by an external key management server or stored locally, on the server. Nextcloud will keep your data where it is and retrieve it over a secure communication channel whenever you need to access it.
The Nextcloud Calendar and Contacts apps allow you to store, sync and share your plans and contacts. You can share with users or groups on your server or sync the calendar or contacts with your devices and access them wherever you are. The Calendar and Contacts app feature:
Easy to use interface with views for days, weeks, months and years
Private and shared calendars and addressbooks with permissions management
CalDAV and CardDAV sync with third party clients both on mobile and desktop (i.e with Thunderbird, iOS and more)
Operate your own secure and private audio/video communication. You can access it through a browser, invite customers or friends and collaborate in a group through secure, end to end encrypted audio and video communication. The WebRTC, peer to peer communication channel can not be intercepted even by the admin of the server. It provides an easy to use interface.
Collabora Online is a powerful LibreOffice-based online office suite with collaborative editing that works in all modern browsers.
Collabora Online supports editing your documents in real time with multiple other editors, showing high fidelity, WYSIWYG rendering and preserving the layout and formatting of your documents.
Collabora Online supports dozens of document formats including DOC, DOCX, PPT, PPTX, XLS, XLSX + ODF, Import/View Visio, Publisher and many more...
Nextcloud was designed as a platform, with functionality provided by apps which can be individually enabled and disabled.
The Nextcloud app store contains dozens of apps providing features Nextcloud users and admins might find useful. For users, features like an audio player, password manager, Task manager, Mail app, Ebook reader or the GPX file editor can be of interest. Server administrators looking for certain capabilities would find OpenID Connect SSO integration, more two-factor authentication mechanisms or a registration app useful.
Work smarter & faster, keep in touch with colleagues and customers wherever they are with a suite video conferencing, multi-user chat/discussion apps, desktop sharing and collaborative working tools.
Chat with your colleagues and friends face-to-face over audio and video.
Have your website visitors contact you in real-time and increase conversions.
Drag-and-drop files or select them from your computer or mobile device.
Record and transmit voice messages to a channel, group or private conversation.
Post a link and immediately view its content. YouTube, Twitter, Gifs!
Integrate your chat to multiple services: GitHub, GitLab, JIRA, Confluence and others.
Want a killer new feature? Add a new package. It is as simple as that.
Native client applications available for download on Linux, Windows and OSX.
Mobile client applications available for iOS and Android on their respective stores.
Forget about writing code simply drag and drop business features to build your website, then add more features as you grow: jobs, ecommerce with integrated payments systems, customer portal, events, company blog, call-to-action, newsletters and more.
Insert text styles like headers, bold, italic, lists and fonts. with a simple WYSIWYG editor. Flexible and easy to use.
Create your page from scratch by dragging and dropping pre-made, fully customizable building blocks.
Click and change content directly from the front end: no complex back end to deal with.
Create and update your text content through an editor designed to replicate the word processor experience.
Improve your ranking on search engines and your organic traffic thanks to keywords suggestions and meta tag tool.
Effortlessly create custom designs for product pages to showcase your business in a unique way. Drag & drop building blocks to snap your designs into place and showcase your inventory. Add product attributes such as color, size, or style to keep product lines easy to navigate. Edit product pages with ease to always have your product information displayed the way you want it to be seen.
Create product pages using Odoo's unique 'edit inline' approach. No code required, what you see is really what you get.
Create your product page from scratch by dragging and dropping pre-made, fully customisable building blocks. Describe products in a table to give maximum of specifications.
You can now add digital products like eBooks to your online catalog.
Easily create and update your text content through an editor designed to replicate the word processor experience.
Create a product available in several variants, like size, colours or other attributes.
Create flexible price-lists, add variants to add to products options, and create multiple stores under one environment. Display available stock on products.
Suggest optional products related to items to increase your revenues.
Encourage potential customers using promo codes and coupons.
Define product categories, use attribute search, focus on promotions, coupons or gift certificates and push best products to the top of your page in order to multiply your sales.
Make finding products easier by setting attributes on products (size, color, power, etc.).
Set-up step by step instructions to help customers go to checkout with no blocking issues.
Customers can choose to create a user profile or as guests. Registered users can retrieve their contact information upon check out and access a portal including related messages, orders, invoices, registered claims, etc.
Shipping address no more required when providing only services.
Provide your visitors with information in real time directly on your website, and secure your sales.
Simple checkout to avoid losing clients.
Access tracking of orders, advanced shipping rules and return management through the customer portal.
See details of your order at the end of the process.
Allow customers to pay with Paypal, Ogone, Adyen, Buckaroo, Authorize.net and SIPS Wordline. Online payment methods redirect customers to a 'Thank you' page on your website.
Get delivery costs computed automatically using the embed Delivery Method configurator.
Odoo's chart of accounts contains national taxes, fiscal positions, accounts.
Fiscal positions allow you to adapt tax rates to the whereabouts of your customers.
Use the Custom package template to build your own chart of accounts. It embeds a set of generic preset accounts, taxes and more.
Highlight the best product in terms of quantity sold. Find the best customer in terms of revenue. Display a graph with your monthly sales per product and add it to your Dashboard. Group your Sales by Partner and display the products in the column header.
Set-up in minutes, sell in seconds with Odoo POS, based on a smart interface that any Retailer/Restaurant can use. It's extremely flexible and easy to configure to meet your precise needs. Allowing you and your staff, to spend less time at the counter and more time with your customers.
Organize your products with hierarchical product categories. Order them by popularity and display different categories in different point of sales.
Quickly find products by their name, barcode, or description with the built-in search function.
Sell your products with custom or preset units of measure and update your stock accordingly.
Configure multiple barcodes for the same product with barcode nomenclatures.
Sell different sizes, colours, or configurations of the same product with product variants.
Odoo's Point of Sale system is capable of performing at a scale of over 100,000 products.
Odoo POS is a web-based application and can be deployed on any device and OS running Chrome, Firefox, or Safari. Microsoft Windows, Apple OSX, Linux, Android, and iOS are all supported operating systems.
Odoo POS is best used on a recent iPad or Android Tablet of comparable size and performance.
Odoo POS can also be used on standard PCs and tablets as well as industrial touch-screen terminals.
Odoo's POS will keep working while offline. The web browser can be closed offline without loss of data.
Odoo's POS is Open-Source and can be customized with HTML5/JS extension modules.
The real customer centric CRM, track leads, close opportunities and get accurate forecasts. Automate activities based on your sales scripts: calls, meetings, mailing, and quotations. Get all the information you need, directly on the opportunity: page viewed, mail received, etc. Easily review your performances & next activities. Know exactly how you perform compared to your monthly targets. Organise your work based on your scheduled next actions.
An intuitive user interface designed for sales. A Dashboard for a better overview of the sales activities. Useful tips and best practices to configure and deploy your CRM.
Sell on the road with Odoo's mobile user interface, working even if you don't have an internet connection.
Get leads automatically created from emails, VoIP calls. Send quotes in just a few clicks, manage your pipeline with drag & drop, etc.
Create campaigns to automatically send emails tailored to the lead segment and activities of the lead.
Score your leads based on explicit and implicit criteria (on pages viewed, localisation, time). Define different actions based on lead score and team assignation rules. Decide which total score deserves to be converted into an opportunity.
Easily import prospects files with Odoo's column matching tool.
Get more than 30 marketing apps to boost leads acquisition from your website: Search Engine Optimization tool, SEA, form builders, etc.
Detect countries, states and cities of leads automatically from your visitor IP address.
Activate Odoo Live Chat on your website to talk to your visitors and convert them into leads. Define rules for key countries or pages.
Get proposition of leads to merge when converting a lead into an opportunity. Create contacts automatically based on leads.
Define your own rules to assign leads to the right sales team or sales person based on quotas and segments.
Optimise leads acquisition with Odoo's five call-to-actions and the a/b testing tool.
Track the source of the leads using UTM trackers in all your marketing campaigns.
Organize sequence of activities per opportunity. Schedule activities. Log every activity immediately in the opportunity's chatter with predefined actions. Track, log and analyse the activities of your team.
Get a clear overview of the opportunity pipeline. Work faster with the drag & drop interface. Set up specific stages for each sales team. Possibility to create sub-stages to better organize the processes. Automatic archiving of lost opportunities. Manual archiving of other opportunities. Lost is no longer a stage but a separate field, enabling more powerful analysis of pipeline - e.g. Lost ratio per stage.
Customize your pipeline by adding description on stages.
Schedule meetings from the opportunity of customer. Sync with mobile phones and Google calendar.
Plan next actions and schedule your daily work based on most important opportunities and tasks.
Get all information right into the opportunity: pages visited on your website, mails, meetings, next actions, preceeding orders, etc.
Log calls or trigger VoIP calls in just a few clicks. Odoo proposes to automatically reschedule the next action after the call.
Analyse lost reasons on your opportunities to improve your sales effectiveness.
Get a clear address book shared amongst your sales persons.
Set customer preferences easily: language, delivery methods, financial data, etc.
Have multiple addresses and contacts for a single company.
Get the full history of activities attached to any customer: opportunities, orders, invoices, total due, etc.
Create a dial queue on customers or opportunities, call from the browser automatically or manually. Log calls automatically, open the customer form, automate next actions, etc. Reschedule or send email for failed calls. An auto pop-up is generated for receiving calls. Integrated with Asterisk v13.2 VOIP server.
Create template of emails for most common communications with your customers or opportunities.
Follow key opportunities in just a click and get alerts based on relevant activities.
Get all your email communications automatically attached to the right opportunity. Create new leads automatically based on incoming emails.
Use predefined dashboards or build your own with the advanced reporting engine. Share filters with the team.
Analyse your opportunities pipeline with advanced filters, grouping, drill down, etc.
Get statistics about your sources of leads to evaluate the ROI of your marketing campaigns.
Convert opportunities into quotes in just a few clicks. Get a complete overview of the customer history.
Get product availabilities information right into the quotation. Trigger delivery orders and check delivery status from the order.
Make Odoo CRM do pretty much anything with the API: connect other software, automate lead creation, etc.
Use the Google Docs integration to link any document to your opportunities: qualification forms, advanced pricing tables...
Integrate all your sales channel: online sales (e-Commerce), inside sales (CRM) and in store (Point of Sale).
Boost leads acquisition and nurturing with Odoo's marketing apps: Email Marketing, Events, URL trackers, landing pages, etc.